1. Ways of Submitting a Complaint

Our clients are entitled to submit complaints regarding our services. Complaints can be submitted through the following channels:

By post: Blue Bishop Relocation Kft., 1174 Budapest, Dobos István Street 9. 6th floor, door 2/a

By email: office@bluebishoprelo.com

By phone: +36 20 523 4677

In person: at our registered office, by prior appointment.

 

2. Recording of Complaints

Oral complaints that cannot be resolved immediately will be recorded in writing. Upon the client’s request, a copy of the minutes of the complaint will be handed over on the spot or sent by e-mail.

3. Investigation of Complaints and Deadlines

Our company shall investigate all complaints without delay after receipt.

For complaints submitted in writing, the deadline for response is a maximum of 30 calendar days.

If the complaint is rejected, the grounds for rejection shall be communicated in writing, in a clear and comprehensible manner.

 

4. Legal Remedies

If the client does not agree with our response to the complaint, they may turn to the following bodies:

 

Consumer Protection Authority
– the competent district office according to the client’s place of residence

 

Conciliation Board
– Budapest Conciliation Board (1016 Budapest, Krisztina krt. 99., e-mail: bekelteto.testulet@bkik.hu)

 

Court of Law
– the client is also entitled to initiate civil court proceedings.